Yishun · Affordable, upfront quotes · 47 years since 1979
Lonpac
Car insurance claim repairs
For Lonpac-insured vehicles, Yishun Car Workshop SG works with authorised workshops to help organise accident claim repairs and submissions to the insurer. We help make the repair scope and supporting evidence clear, with insurer approval and policy terms governing the insured work.
Independent repair coordination: we work with authorised workshops. We are not presenting ourselves as a directly appointed Lonpac workshop. All claims remain subject to insurer approval and your policy terms.
01 / The right repair route
Confirm the Lonpac policy's reporting and workshop requirements
Check the Lonpac entity and claims instructions on your policy documents, particularly if your vehicle or incident involves more than one country. Confirm the appropriate reporting centre, approved repair arrangement and required assessment before repairs start. We coordinate repair information with the authorised workshop for the correct submission route.
Use the Lonpac claims instructions applicable to the insurer entity and country stated on your policy. We do not assume a workshop-choice entitlement or reporting channel from the brand name alone; confirm both directly before arranging repairs.
Official Lonpac guidanceA situation worth checking
If the accident happened outside Singapore, do not assume the same reporting steps or towing entitlement apply. Preserve photographs and any local reports, and contact your insurer promptly for instructions about reporting, recovery and repairs. Cross-border incidents may require additional documents.
Local help in Yishun
Backed by 47 years of hands-on experience since 1979, we explain the proposed work in plain language. Affordable, upfront quotations help you understand repair costs; they do not replace the insurer's assessment.
02 / From damage to documentation
How we help with Lonpac claim repairs
01
Establish the claim route
We discuss the accident, check which insurer is handling the claim and help you identify the policy and authorised-workshop instructions. For a Lonpac own-damage claim, your own cover applies; a third-party claim follows the other insurer's process.
02
Organise the repair assessment
We work with the authorised workshop to organise damage photographs and a proposed repair scope. Assessment may reveal issues that are not visible in an initial photograph, so a preliminary estimate is not necessarily the final scope.
03
Support the submission
We help collate the quotation and repair-related supporting information for submission to Lonpac through the appropriate authorised-workshop channel. You supply accurate incident details and complete any required declarations; the insurer reviews coverage and liability.
04
Coordinate approved work
After the necessary inspection and authorisation steps, the authorised workshop can progress the agreed repairs. We help clarify changes to the repair scope and any privately payable items before you agree to additional work.
03 / Before repairs start
Report first. Keep the evidence.
Under Singapore's Motor Claims Framework, report an accident to your insurer within 24 hours or by the next working day, including minor accidents, private settlements and incidents where you do not plan to claim. Contact the insurer for its approved reporting and towing instructions. A police report does not replace your insurer's accident report.
At the scene, prioritise safety, exchange particulars and photograph the vehicles, damage and surroundings when safe. Do not speculate about fault or authorise claim repairs before required inspections. Follow current police instructions if the incident requires a police report.
GIA Motor Claims FrameworkRepair enquiry checklist
- Accident date, location and a factual description
- Vehicle registration and insurer / policy details
- Damage photos and other-party information
- Accident report or claim reference, if already issued
- Any assessment instructions and towing receipts
- Relevant police report or supporting correspondence
Describe the situation first. Avoid sending identity documents or unnecessary personal information on WhatsApp before the appropriate document channel is confirmed.
04 / Your questions
Lonpac claim repair FAQs
Are you an authorised Lonpac workshop?
Our service is to work with authorised workshops on claim repairs and supporting submissions to Lonpac. We do not claim that Yishun Car Workshop SG itself is directly appointed by this insurer. Confirm the specific repair arrangement with your insurer before proceeding.
Can you help with repair information after a cross-border accident under Lonpac?
We can help organise the repair assessment and supporting information with an authorised workshop. Coverage, recovery arrangements, reporting requirements and the permitted repair location must be confirmed directly with Lonpac for the specific policy and incident.
How do you help with a Lonpac claim submission?
We help organise the repair assessment, damage photographs, quotation and repair-related supporting information with an authorised workshop. Submission channels depend on the insurer and claim type. You remain responsible for accurate accident details and any declarations or forms that require your signature.
Do I need to report the accident if I settle privately?
Yes. Under Singapore's Motor Claims Framework, report an accident to your insurer within 24 hours or by the next working day, even if damage appears minor, you settle privately or you do not intend to claim. Follow the insurer's approved reporting process; messaging our workshop is not an accident report.
What should I prepare before contacting you?
Prepare the accident date and location, vehicle registration, insurer and policy details, claim reference if available, damage photographs, other-party information and any reporting or police documents. Start by describing the incident on WhatsApp; do not send identity documents or unnecessary sensitive information until a suitable submission channel is confirmed.
Can repairs begin before an insurer's inspection?
Do not authorise claim repairs until any required inspection, documentation and insurer approval have been addressed. In a third-party claim, pre-repair inspection requirements can apply. If the car is unsafe, arrange safe recovery and ask the insurer or authorised workshop for instructions.
Will I have to pay an excess or lose my no-claim discount?
Excess, no-claim discount treatment and any uncovered costs depend on your Lonpac policy and the circumstances of the claim. We explain the proposed repair costs; the insurer confirms how your policy applies. We cannot promise a zero-excess repair, preserved discount or successful claim.
Can you help with own-damage and third-party repair enquiries?
Yes, we can help organise repair-related information for both kinds of enquiry with authorised workshops. An own-damage claim is made under your own cover; a third-party property damage claim involves another party's insurer and liability evidence. The applicable process and permitted repairer must be checked for each.
How long will the claim repairs take?
Timing depends on the assessment, insurer review, parts availability and the authorised workshop's repair schedule. We discuss the proposed scope and available updates, but cannot guarantee a completion date or approval time before those details are confirmed.
Where is your workshop and when can I visit?
We are at 2 Yishun Industrial Street 1, #08-17 Northpoint Bizhub, Singapore 768159. Hours are Monday–Friday 8:30am–6pm and Saturday 9am–3pm; closed Sunday. WhatsApp or call +65 8986 9949 to discuss the next step before travelling.